Terms & Conditions

This website is operated by Port Training Services.

By using this website and inputting your information, you are agreeing to the collection and use of your personal and non-personal information as described in this Privacy Policy.

Collection and use of personal data:

We may collect information from you through your use of this website, when you request information or a service from us. Transmission of information via the Internet is not completely secure so we cannot guarantee the security of your data transmitted to our site. Any transmission of personal data is at your own risk.

We only collect personal data provided voluntarily and use it for the purpose for which it was collected, unless we obtain your specific consent for other uses, or unless otherwise required or permitted by law or professional standards.

We do not sell your personal data or provide it to third parties.

We do not disclose your personal data except as required and permitted by applicable law.

Security of your data:

Port Training Services is dedicated to protecting the confidentiality and privacy of information entrusted to it and complies with the Data Protection Act 1998.

We will take reasonable precautions to ensure personal data we collect is limited to those that need access to it, and individuals who have access to the data are required to maintain confidentiality of such information. Additionally, we will take reasonable precautions to prevent the loss, misuse, or alteration of your personal information.

We hold personal data collected from you only as long as required for the purpose it was collected or until we are requested to remove it by you.

You have the right to request a copy of your personal data we keep about you (as defined in the Data Protection Act 1998), and to have any inaccurate information about you corrected. If you wish to make such a request please contact us at info@porttrainingservices.co.uk

Use of cookies:

Our website may use cookies to collect small amounts of data to identify you as a previous visitor to our site, enhance and speed performance, and to measure usage of the site to help us improve it.

Cancellation Policy:

 Cancellation by the Client:

  1. In the event of a delegate making a full or partial cancellation of their place on a PTS course or room booking, the following charges will apply:
    • More than 28 days’ notice prior to first day of the course/booking: No charge
    • 15-27 days’ notice prior to first day of course/booking: 50% charge
    • 0-14 days’ notice prior to first day of course/booking:100% charge
  2. As a delegate, if you do not attend a course and have not previously informed us in writing, the full course fee remains payable.
  3. One delegate can be substituted for another at any time prior to the course date without any charge.

Cancellation by Port Training Services:

We reserve the right to cancel any course at any time if there are insufficient numbers to run a viable course. In these circumstances, you will be given as much notice as possible and given the option to transfer to another course date, or offered a full refund of any course fees paid. We reserve the right to cancel any room booking at any time.


Port Training Services (PTS) is committed to delivering high quality apprenticeships that meet the needs of Apprentices and our clients (employers). Further details can be found in our Subcontracting with Port Training Services document.

Complaints Policy:

Port Training Services takes the issue of complaints very seriously. Further details can be found in our Complaints Procedure document.

Safeguarding Policy:

Port Training Services is committed to delivering the highest levels of safeguarding. Further details can be found in our Safeguarding Policy and Procedure document.

Whistleblowing Policy:

Port Training Services is committed to the highest possible standards of openness, probity and accountability and takes whistleblowing very seriously. Further details can be found in our Whistleblowing Policy document.

Policies and Procedures

Please find all of our policies and procedures below:

P17 PTS Whistleblowing Policy v6

PR02 PTS Complaints Procedure v6

PR06 PTS Process for performing initial assessments of apprentices v2 draft

PR07 PTS Quality Assurance IQA Moderation Strategy v6

PR09 PTS Numeracy and Literacy assessment and delivery procedure v3

PR10 PTS Malpractice policy & Procedure v2

PR11 PTS Plagiarism policy & Procedure

P02 H&S Policy Jan 2022

P07 PTS Assessment Policy v4

P09 PTS Equality and Diversity Policy v4

P11 PTS Information Advice and Guidance Policy v5

P14 PTS PREVENT and Anti-Radicalisation Policy v4

P15 PTS Safeguarding Policy v6


This website contains links to other company websites. We are not responsible for privacy practices on these sites.